How do I become a member?
Becoming a member is free and easy. All you have to do is be over the age of 19 and have a valid address in Canada.
How can I order?
Sign up for a free account and then place your order online. Alternatively, you can send us an email at [email protected] or call us at 604GETKUSH and we can help you place your order.
Who is eligible to purchase on your site?
Only qualified clients over the age of 19 who live in Canada are able to purchase cannabis through our site. There are absolutely no exceptions to this rule.
How can I trust you?
While there are a number of scams on the internet claiming to sell legal weed, we can assure you we aren’t one of them. We have spent years building a solid reputation amongst medical patients, suppliers and other stores/sites and strongly support the use of medical marijuana for anyone that needs it.
We understand the needs of medical patients that may have trouble purchasing their medicine from a dispensary for any number of reasons and believe they shouldn’t be forced to have to buy illegally on the streets or go without. We have made the decision to offer full access to our site to medical patients in Canada so they may have safe access to their medicine at any time.
Am I allowed to pick up my order?
No. You cannot directly pick up your order from us. We only accept payments via email money transfer and can only send your products through mail order at this time.
Can I place larger orders than those listed on your site?
Yes, if you desire to place an order for an amount not listed on our site feel free to contact us and let us know how much you would like. Though we are not a whole sale company we do try to offer the best price for whatever quantity you desire.
How do I pay?
At this time we ONLY accept Interact email transfer payments.
- What reasons would I need medical marijuana for?
- Multiple Sclerosis
- Spinal Cord Injury/Disease
- Severe Arthritis
- Eating Disorders
- Auto Accident(s)
- Alzheimer’s Disease
- Brain Injury
- Chronic Pain
- Chronic Nausea
- Crohn’s Disease
- Kidney Failure/Dialysis
- Irritable Bowl Syndrome
- Muscular Dystrophy
- Muscle Spasms
- Parkinson’s Disease
- Sleep Disorders
- Post Traumatic Stress Disorder
- Hepatitis C
- Gastrointestinal Disorders
- Back & Neck Problems
My shatter turned to wax / budder. Now what?
Please be advised that due to circumstances that are out of our control, such as summer heat, humidity and even time. There is always a risk that the shatter you ordered could turn to wax or budder by the time you receive it.
Unfortunately, shatter turning to wax budder is not uncommon when exposed to heat but it does not make your shatter any less safe or any less potent in any way whatsoever. In fact, the terpenes and aromatics will be more present if this happens and the flavor will actually be increased.
We do not offer any reimbursement or refunds if your shatter turns to budder or wax.
How do you package my shipment?
We understand that most people require discretion. So, we use generic prepaid Xpress envelopes to package items. We then vacuum seal the contents for maximum discretion, protection and to seal in the freshness. There is nothing written on the outside of the envelope that would advertise that you are taking medical marijuana so no nosy neighbours would know it is anything other then a regular package from the post office.
How long will I have to wait for the medical marijuana to arrive?
It all depends on your location in Canada. We send all items via Xpresspost. Under normal circumstances your package is expected to be delivered in two to three business days. If you live in a poorly connected rural location, occasionally it may take a day or two longer.
What happens if I don’t get my package?
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a one time replacement package free of charge. We do not offer postage refunds if your order arrives late due to any postal issues.
Canada Post says ||successfully delivered|| but I have not received my order
here are 2 likely scenarios:
- a) the postal worker put it in the wrong mailbox, or
- b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.
If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge
From Canada Post
The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:
with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf; their Community Mail Box for the item or parcel compartment key; around their property to see if the item was left in a safe location or in a mailbox attached to their home.
In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”
My package is going to the wrong destination
If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.
My tracking number does not work. Help!
We will email you your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website.
Please wait till the end of day and your tracking number should appear correctly. If it does not, please email [email protected] or feel free to call 604GETKUSH anytime between 10:30-3:00pm pacific time.