How to refund:
For refund requests please include photos of all the items you have received.
Take a photo of the packaging materials and the packages.
Take a close up photo shipping label.
Please send all of the photos you’ve taken along with your ORDER NUMBER using:
Email: [email protected]
We very rarely have a problem with getting our customers their products. Regardless, here is our policy:
If a shipment gets lost, stolen or goes missing somehow, House Of Cannabis will notify you and offer the option for a 1 time reshipment. Such offer is valid once for each patient. There won’t be any exceptions to this refund policy. If you are ordering a large amount of product and feel nervous about losing a package then please break up your shipments into smaller quantities and multiple orders.
A patient will only qualify for a refund if the medication wasn’t received in full; Buy House Of Cannabis has to review a refund case before issuing refund. This review will under normal conditions take 7-10 business days.